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Returns Policy

In a nutshell… 

We offer a 30 day return policy. If you are not satisfied with your purchase for any reason, you can return your purchase to us within 30 days of receiving it. We will issue you a full refund for the price you paid for the items. 

If you’d like to exchange an item for something else, you can exchange for a different size or colour. You will need to send us the item you wish to exchange and we will send out the requested change by return.

If you received a damaged or defective item, we’ll send you a replacement of the same item. 

We accept returns only if: 

  • The Products are unwashed and not used in any way
  • The products are in the original, undamaged packing
  • The Product are returned with all original tags attached as supplied
  • Products (Shoes and Garments) can be put on to test for size or fit. Some products such as underwear and swimwear cannot be tried on and returned.
  • Any product, which appears to have been worn beyond trying on for fit and size will not be accepted.
  • Products must be supplied as complete

NB You must keep proof of posting in case your return is lost in delivery.

 

Use the following guidance below for more detail on returning or exchanging goods….

Exchanging or returning an item

Please return any item that you wish to exchange using the returns procedure outlined. Please clearly detail the colour and size of the item you are returning along with the item you wish to receive in exchange. You will be notified when your exchange has been completed.

Please note that we will only offer an exchange if the new item is of the same value or less than the original item purchased. A refund for the price difference will be made where applicable. If you wish to receive an item that is more than the original price paid, please place a new order online and return the original item within the 30 day period in order to receive a refund.

As we cannot guarantee that the replacement item will be available. If your exchange is within the 30 day period, we would advise that you place a new order online for the item(s) and return your original order to us for a refund.

 

Returns

If you are not completely satisfied with your purchase from us, you may return unused goods to us within 30 days of receipt of your order for a full refund or exchange, providing that the items are in the original packaging with all labels attached and have not been damaged in any way. Returns should be made to Writemedia, Upper Eweston, Haverfordwest Pembrokeshire SA62 6JY. 

Please note that when you are returning an item make sure you write down the order number on the Purchase Order Invoice form. We cannot except goods after the 30 day period except for Christmas gifts, which can be returned within 30 days (after the 31st December) .

No goods will be exchanged or refunded after a period of 30 days from the original purchase date.

Please return the item(s) in the original packaging along with the labels and completed returns form, detailing the returned item and reason and indicating whether the item is to be exchanged or refunded. The cost of postage is at your expense and will only be refunded if we have sent the wrong item(s) in error. Any delivery charges incurred on your original order will not be refunded. Please note that we cannot take responsibility for any returned items until they have safely arrived to us and the parcel has been signed for by a member of staff. We strongly advise, therefore, that items are returned using a reputable courier with a tracking facility. Please retain any proof of posting for your insurance.

 

 

Refunds

Refunds – We will refund you the original price paid for the item as long as it has been returned in an unused condition. We endeavor to complete all refunds within 5-10 working days of receiving the return. Please note that the refund will be credited back to the original purchaser’s credit/debit card or PayPal balance and you will be notified when this has been completed.

 

Exchanges

Please return any item that you wish to exchange using the returns procedure outlined above. Please clearly detail the colour and size of the item you are returning along with the item you wish to receive in exchange. You will be notified when your exchange has been completed. Please note that we will only offer an exchange if the new item is of the same value or less than the original item purchased. A refund for the price difference will be made where applicable. If you wish to receive an item that is more than the original price paid, please place a new order online and return the original item within the 30 day period in order to receive a refund. With the quick turnover of stock, we cannot guarantee that the replacement item will be available. We would advise that you place a new order online for the item(s) and return your original order to us for a refund.

 

Damaged or Faulty Goods

If any item is faulty, please follow the returns procedure above. Please note that ‘faulty’ means an item has a manufacturing fault or defect at the time of delivery or has occurred within the first few times of wearing it. We cannot take responsibility for any damage to an item that has resulted from general wear and tear, misuse, washing errors or accidental damage. All items returned due to a fault will be inspected and tested by our Quality Control Department. An item will only be replaced or refunded if this testing proves the item to have a manufacturing fault or hidden defect. Following this, we will also refund the postage costs incurred when returning the faulty item(s). Please note that if we cannot provide an exact replacement for the faulty item, an item of a similar value of your choice will be offered in replacement and this must be completed within 30 days of the return. If a decision is not made within this time frame, the faulty item will not be replaced.

Please contact us if you have any questions regarding our Returns Policy, please contact us at: sales@sportzoneshop.com

 

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